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County Dublin VEC is committed to providing you with a high quality service. We will endeavour to maintain and improve the standard of our services and to keep errors to a minimum. However, we recognise that mistakes or delays will occasionally occur.

 

If you are not satisfied with our services, you should let us know so that we can work to improve them. We welcome your feedback and will deal with your complaints in confidence.

 

The Complaints Procedure covers complaints about issues such as delays, mistakes and poor customer services by County Dublin VEC.

 

The Complaints Procedure does not cover:

 

A complaint in relation to the quality of service provided by County Dublin VEC (in Irish or English) can be made in person, by telephone, by fax, in writing, by e-mail or via our feedback section on our website.

 

In the first instance, the complaint should be brought to the attention of our staff in the department/centre concerned, either orally or in writing. The staff there will try to resolve your complaint without delay. 

 

If your complaint cannot be resolved by our staff or, if you are unhappy with the response you received, you should contact:

 

 

·         Your name and address, email and day time telephone number.

·         Exactly what you are dissatisfied with.

·         The name of the department/centre and the official(s) who dealt with you.

·         If your complaint is complicated, you may find it best to put it in writing so that no important detail is overlooked. Remember to send us copies of all relevant documentation/correspondence that you may have.

 

County Dublin VEC will treat your complaint confidentially, fairly and efficiently. We will provide a reply having fully considered the nature and extent of the complaint. It is in the interest of the Committee that complaints are resolved at the earliest possible stage. All complaints received by the Customer Services Officer will be dealt with as follows:

 

·               Written acknowledgement within 5 working days;

·               Respond, using plain language, within 20 working days (if it is not possible to meet this target, we will inform you and continue to do so until the matter is resolved);

·               The response will provide a contact name, telephone number and email address.

 

·               If you are unhappy about the outcome of the review by the Customer Services Officer you can appeal the matter to: